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Agreement
By commissioning and using the Galaxy Broadband service provided by
Hughes, you agree to be bound by and use the service in compliance with
these Terms and Conditions. This agreement effective as of the date
equipment is delivered to customer. It is also agreed that you will
abide by the Hughes Internet Use Policy and Fair Access Policy.
Monthly Fee
Purchase your hardware and installation upfront and pay for service
starting at just $89.99 per month. See "Features and Restriction Details"
below for more information.
Hardware Fee Details
DIRECWAY hardware is available from Galaxy Broadband Authorized Resellers
coast-to-coast. Price may vary depending on location.
Installation Charges
Depending upon site requirements, installation costs may vary. See What's Included
With Installation for what's included in a standard install, and
which services are considered extra. Allow $300 - $500 for standard
installation plus additional charges. Any additional installation costs
will be paid directly to your installer. Please clearly discuss site
requirements with your installer before system is installed.
Activation Fee
$49.95 one-time fee.
Term Commitment
12 months minimum initial term. Automatically renewed monthly after
initial 12-month term.
Early Termination Fee
If cancelled before the required initial 12-months is completed, the
balance of the contract (monthly fee x number of months remaining) or
a $450 cancellation fee will be required, whichever is greater. For
service cancellation subsequent to the initial 12-month commitment,
Galaxy Broadband must receive notice of cancellation in writing 60 days
prior to deactivation. A $49.95 processing fee will apply. Should these
Terms & Conditions not be followed, Galaxy Broadband has the right
to terminate service without notice or liability whatsoever.
Seasonal Suspension
Customers are allowed to suspend service once annually due to vacation
or extended leave. Additional suspension requests will be subject to
a $49.95 processing fee.
Changes
Any changes to service are subject to $49.95 processing fee.
Billing Options
Credit card billing and pre-authorized payments.
Payment
Monthly fees are payable when due. Accurate and complete billing information
must be provided. Past due accounts are subject to a late payment fee.
Delinquent accounts may be suspended or cancelled at the sole discretion
of Galaxy Broadband; however, monthly service charges will apply until
account cancellation is received in writing at Galaxy Broadband. Suspended
accounts are subject to a $49.95 processing fee. Payment returned from
a financial institution for insufficient funds are subject to $30.00
service charge. All outstanding balances must be paid on used equipment
before system can be re-activated.
Installation
Industry Canada has very strict regulations for installing and pointing
a transmitter, therefore only certified Direcway installers are authorized
to install equipment. All costs related to inside and outside wiring
and mounting of the system are the responsibility of the Customer. Galaxy
Broadband, its agents, employees, representatives, or contractors assume
no liability for damages or loss or destruction of Customer's hardware,
software, files, or data. It is the Customer's responsibility to backup
all existing files and email prior to installation or service level
changes.
Service
Upload and download speeds cannot be guaranteed, but will vary depending
upon location, weather, wiring, Internet traffic, website content, as
well as overall performance and configuration of your computer.
Downstream Connection Speed
Home/Home Office: Up to 512Kbps Commercial Class: Up to
1024Kbps (1Mbps)
Upstream Connection Speed
Home/Home Office: Up to 56Kbps Commercial Class: Up to
128Kbps
Hours Included Per Month
Unlimited
Number of Free Email Accounts
5 for Home/Home Office, 10 for Business Internet.
Email Storage Space
10MB
Additional Dial-up Account Included
No
Static IP Addresses
Included with Home Office and Commercial Class. Up to five (5) additional
IP addresses available for DW6000 Commercial Class.
Technical Support
Technical Support is available 7 days a week by calling 1-877-463-9728.
Feature and Restriction Details
DIRECWAY service and its usage is subject to the Fair Access Policy.
Actual speeds vary based on the amount of traffic on the Internet, content
on a particular Web site or by the overall performance and configuration
of your computer. Stated speeds are not guaranteed. Professional Installation
is required. Monthly service fees apply; one-year commitment required.
Cost of Access for Additional Computer
No additional cost. User must provide networking equipment. Galaxy Broadband
does not support network troubleshooting.
Computer Requirements
Customer certifies that the computer being used meets
the minimum use requirements (see PC Requirements below). If not, it
is the Customer's responsibility to upgrade said computer to meet minimum
use requirements. Otherwise, Galaxy Broadband assumes no system support
liability whatsoever.
PC Requirements:
Operating System Compatibility: Windows 98SE*, Windows Millennium Edition
(Me), Windows 2000, Windows XP
DW6000 is also compatible with MAC: 9.0-10.2 (excludes 10.0).
| Processor: |
Pentium II (333 MHz or faster) |
| Memory: |
64 MB (Windows 98 SE, Windows Me)
128MB (Windows 2000, Windows XP) |
| Hard Drive: |
20 MB free hard drive space |
| CD-ROM drive |
|
| Other: |
Analog modem for DW4000 systems. |
Important Note: Galaxy Broadband does not support
non-Windows-based operating systems or versions of Windows before Windows
98 Second Edition.
Warranty 12 months for Hughes equipment. Normal
replacement timeframe is seven days from the time it is resolved defective.
This warranty does not cover labour, installation or freight charges
that may apply to replace defective unit.
Prices and Terms and Conditions subject to change without
notice. |
